Tb99 Privacy Policy — Your data is safe with us

Introduction & Scope

This Privacy Policy ("Policy") applies to the handling of personal information of tb99 platform users. By visiting the tb99 website, creating an account, or using any of the platform's services, you agree to this Privacy Policy.

Tb99 has developed this policy with its users in Bangladesh in mind. We believe that protecting your personal information is our ethical responsibility. In this policy, "tb99", "we", or "our" refers to the organization operating tb99. "You" or "user" refers to any individual using our platform.

Tb99's Privacy Policy is reviewed and updated regularly. The latest version will always be available on this page. For major changes, advance notification will be sent to your registered email.

What Information We Collect

Tb99 only collects information that is necessary. No unnecessary or excessive data is requested. A detailed breakdown by data type is provided below:

Tb99 never directly collects your bank card number, CVV, or PIN. All financial transactions are processed through encrypted channels.

How Information Is Collected

Tb99 collects information through several methods. Each approach is transparent and based on your consent:

• Collected Directly: Information you provide directly through the registration form, KYC form, or when contacting support.
• Automatic Collection: Technical information is collected during website visits via cookies, web beacons, and log files.
• Payment Provider: Transaction details when making payments via bKash, Nagad, or Rocket.
• Third-Party Verification: Verifying the accuracy of your information through identity verification agencies.
• Gaming Activity: Bets, gameplay, and transaction data on the platform are recorded automatically.

Purpose of Data Use

Collected data is used only for specific, legitimate purposes. tb99 never uses your information beyond those approved purposes:

• Account Management: Completing registration, login, password reset, and account verification processes.
• Service Delivery: Betting, lottery, payment processing, and promotions management.
• Security Assurance: Fraud detection, account protection, and prevention of suspicious activity.
• Legal Compliance: Meeting regulatory requirements and implementing KYC and AML policies.
• Customer Support: Resolving your complaints and queries.
• Contact: Sending important updates, security alerts, and transaction notifications.
• Service Improvement: Analyzing user experience to further improve the platform.
• Responsible Gaming: Identifying signs of excessive gaming and providing support.

If tb99 wishes to contact you for marketing purposes, your separate consent will be obtained. You will always have the option to opt out of marketing communications at any time.

Data Sharing Policy

Tb99 does not sell your personal information to any third parties. However, certain information may be shared in the limited circumstances outlined below:

• Payment Provider: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Identity Verification Agencies: With a registered verification partner as part of the KYC process.
• Legal Obligation: By court order, government directive, or at the request of a regulatory authority.
• Fraud Prevention: To relevant authorities in cases of suspected money laundering or fraud.
• Business Changes: In the event of a merger or acquisition — you will be notified in advance.

All partner organizations are required to comply with tb99's privacy standards. They may not use your information beyond what is agreed in the contract.

Data Retention & Security

Tb99 uses industry-leading security technology to keep your data safe. Our security infrastructure meets the highest standards in the industry.

• 256-bit SSL Encryption: All data transfers are completed through fully encrypted channels.
• Secure Servers: Data is stored on servers protected by industry-standard firewalls and access controls.
• Regular Audits: Security testing and vulnerability assessments are conducted on a regular basis.
• Restricted Access: Only authorized personnel are permitted to access the necessary data.
• Data Backup: Regular backups ensure the risk of data loss is reduced to zero.

How long data is retained depends on its type and applicable legal requirements. Even after account closure, certain data may need to be kept for a defined period due to legal obligations. Data is generally deleted 5 years after account closure, unless a longer retention period is legally required.

Cookies Policy

The tb99 website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

You can disable or clear cookies from your browser settings at any time. However, turning off essential cookies may affect certain platform features. Your consent for analytics cookies is collected on your first visit.

Your Rights

Under tb99's Privacy Policy, you have a number of important rights over your own data:

• Right to Know: You can find out what information has been collected about you and how it is being used.
• Right to Rectification: You can request correction of any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restriction: You can restrict the use of your data for specific purposes.
• Right to Portability: You can receive your information in a structured format.
• Right to Object: You may object to marketing communications at any time.

To exercise this right, email us at support@tb99.ws. tb99 will typically respond to requests within 30 business days. In some cases, legal reasons may prevent us from fulfilling certain requests — in which case, we will explain why.

Protection of Minors

Tb99 is strictly for individuals aged 18 and above. Use of this platform by minors is strictly prohibited, and tb99 does not knowingly collect any information from minors.

If it is found that data of a minor has been collected, that data will be deleted immediately and the associated account will be closed. Parents concerned about their child's information being held at tb99 should contact support@tb99.ws.

Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team:

• Email: support@tb99.ws
• Live Chat: Use the chat icon at the bottom right of the website
• Response Time: Initial response within 48 hours, full resolution within 30 days

If you are not satisfied with tb99's response, you may file a complaint with the relevant regulatory authority. We always prioritize resolving issues with you directly.